Refund Policy

To start a return, you can contact us at service@astracycle.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns, Refunds and Restocking Fees. 
LaVelo believes in the quality of ebikes and products related, and wants you to shop without any concerns. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by LaVelo.

Returns of New and Unused Items Within 14 Days of Receipt. 
LaVelo allows items are returned in new and unused condition within 14 days of receipt for a full refund with no restocking fee, less shipping charges. Return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally. 

Returns of Used Items. 
Items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have odometer of less than twenty (20) miles.

Returns of New and Unused Items Outside the 14-Day Window. 
If you wish to make a return outside of the 14-day window, in case the item returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

Return Shipping Costs. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping, or we cannot guarantee that we will receive the item you are attempting to return.

Returns Mechanics, COD and Timing.    
Please contact a member of our customer support team at “Contact Us” page.  We will notify you at the email address on file when we process your return. No return material authorizations or permission numbers are required to make a return.  Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement). LaVelo does not accept shipments sent cash on delivery (COD).

No Amazon Shop Returns.  
Please note that We do not accept returns if your bike is purchased from Amazon, because Amazon sets its own return and exchange policies and procedures. Please contact the place of purchase to discuss their return policy.

Refused Shipments – Flat Fee. 
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.

Battery Returns. 
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.

To start a return, you can contact us at service@astracycle.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns, Refunds and Restocking Fees. 
LaVelo believes in the quality of ebikes and products related, and wants you to shop without any concerns. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by LaVelo.

Returns of New and Unused Items Within 14 Days of Receipt. 
LaVelo allows items are returned in new and unused condition within 14 days of receipt for a full refund with no restocking fee, less shipping charges. Return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally. 

Returns of Used Items. 
Items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have odometer of less than twenty (20) miles.

Returns of New and Unused Items Outside the 14-Day Window. 
If you wish to make a return outside of the 14-day window, in case the item returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

Return Shipping Costs. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping, or we cannot guarantee that we will receive the item you are attempting to return.

Returns Mechanics, COD and Timing.    
Please contact a member of our customer support team at “Contact Us” page.  We will notify you at the email address on file when we process your return. No return material authorizations or permission numbers are required to make a return.  Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement). LaVelo does not accept shipments sent cash on delivery (COD).

No Amazon Shop Returns.  
Please note that We do not accept returns if your bike is purchased from Amazon, because Amazon sets its own return and exchange policies and procedures. Please contact the place of purchase to discuss their return policy.

Refused Shipments – Flat Fee. 
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.

Battery Returns. 
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.